How does it work?
We are happy to refund any item within 30 days of purchase except for lingerie, fashion earrings, swimwear and items with hygience sticker. Simply complete the Returns Form enclosed with your order and hand it over at any Esprit store.
Or send to Esprit Online Return:
Esprit Online Returns
70 Bendemeer Road
Lost your form? Click 'Download Returns Form' below, print and complete including reason for return, and attach to your return.
All returned items must be sent back with original tags attached. Products that include a hygiene sticker can only be returned if the sticker is still intact.
At this time exchanges cannot be made through the Esprit Online Store. We encourage you to return the unwanted item for a refund and place a new order. You can exchanged an item at any one of our Esprit Retail stores. Check the storefinder on our website for store details.
Orders paid with PayPal can only be refunded through the Esprit Online Store.
Once the refund has been processed we will notify you by email. Please note it can take up to 2 weeks from the date you post your return for your account to be credited. It depend on your billing cycles for the refund to show on your credit card. The Esprit Online store only accepts returned goods purchased in the Esprit Online store. For items purchased in a store, please return the goods at the Esprit store in which you purchased them.
Due to health reasons, lingerie, jewellery, watches, eyewear cannot be returned and exchanged.
You can return any items purchased except for lingerie, fashion earrings, swimwear and items with hygience sticker at Esprit Online within 30 days of purchase. This also includes SALE items.
Items can be returned free of charge at any Esprit store. If you wish to send the items to the Esprit Head Office, you will only have to pay local courier charges.
Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund. Please contact Esprit Customer Service to discuss your faulty item. Download the Online Returns Form, complete and send back with faulty item. Esprit will pay all freight charges on faulty items.